Processing

Monthly mail is prepared and shipped during the last week of each month. If you subscribe after the monthly cutoff date, your first envelope may begin with the following month's edition.

Ex. If you sign up after June 30th, you will receive the August issue.

Shipping Methods

Orders are mailed through USPS using traditional postage stamps. Snail mail cannot be tracked, so tracking numbers are not available.

International orders may be transferred to your local postal service once they arrive in your destination country.

Delivery Estimates

Delivery times vary depending on your location.

Typical estimates are:

• United States: 3–14 business days

• Canada: 1–3 weeks

• International: 2–6 weeks

These are estimates only and are not guaranteed.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Delays

Postal delays may occur because of:

• Weather

• Customs processing

• Holidays

• High shipping volumes

• Postal service disruptions

The Monty Mail Club cannot guarantee delivery dates once mail has been accepted by the postal service.

Incorrect Addresses

Please make sure your shipping address is correct before your next billing date.

Mail returned because of an incorrect address supplied by the customer may delay delivery times.

Lost Mail

If your mail appears to be lost, please contact us at montymailclub@gmail.com.

We'll do our best to help and evaluate each situation individually.

Subscription Cancellations

You may cancel your subscription at any time through your account.

*Your cancellation will prevent future renewals but will not refund payments that have already been processed.

Refunds

Refunds may be considered in limited situations, including:

• Duplicate charges

• Billing errors

• Orders that cannot be fulfilled due to an error on our part

Damaged Mail

If your mail arrives significantly damaged, please contact within 14 days of delivery.

Whenever possible, include photos so we can evaluate the issue.

Lost Mail

Unfortunately, once mail has been accepted by the postal service, delivery is outside our control.

If your mail has not arrived after a reasonable amount of time, please contact me. I will do my best to get your mail shipped to you.

Incorrect Addresses

We cannot issue refunds for mail sent to an incorrect address provided by the customer.

*Please keep your account information up to date before each billing cycle.

Contact

Questions about cancellations or refunds may be sent to:

The Monty Mail Club
PO Box 53184
Lubbock, TX 79453

montymailclub@gmail.com

At The Monty Mail Club, your privacy is important. This Privacy Policy explains what information is collected, how it is used, and the choices you have regarding your personal information.

1. Who We Are

The Monty Mail Club is a monthly subscription mail club that delivers stationery, letters, and other paper goods to subscribers around the world.

2. Information Collected

When you subscribe or create an account, we may collect:

• Your name

• Email address

• Shipping address

• Billing address

• Phone number

• Birthday (for mail surprises)

• Account login information

We also automatically collect certain technical information through Squarespace, including:

• IP address

• Browser type

• Device information

• Website usage information

• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process your subscription

• Ship your monthly mail

• Contact you regarding your subscription or orders

• Send order confirmations and shipping notifications

• Celebrate your birthday with occasional birthday mail or gifts

• Improve our website through analytics

• Prevent fraud and maintain the security of our website

We do not send marketing newsletters or promotional emails unless you have specifically signed up to receive them.

4. Payments

Payments are securely processed through Stripe via our Squarespace website.

The Monty Mail Club does not store your full credit or debit card information. Payment information is processed directly by Stripe in accordance with Stripe's own Privacy Policy.

5. Cookies

Our website uses cookies and similar technologies to:

• Keep our website functioning properly

• Remember certain preferences

• Analyze website traffic through Squarespace Analytics

• Improve the user experience

You may manage or disable cookies through your browser settings, although doing so may affect certain features of the website.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

• Squarespace (website hosting and customer accounts)

• Stripe (payment processing)

• USPS and other postal carriers (shipping your mail)

These providers receive only the information necessary to perform their services.

7. International Customers

The Monty Mail Club welcomes subscribers from around the world.

If you provide personal information from outside the United States, you understand that your information may be processed and stored in the United States.

8. Children's Privacy

The Monty Mail Club offers family-friendly products suitable for all ages.

If a child under the age required by local law wishes to subscribe, we encourage a parent or guardian to complete the purchase and manage the account.

9. Your Rights

Depending on where you live, you may have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

• Request a copy of the information we hold about you

To exercise any of these rights, please contact us at montymailclub@gmail.com.

Please note that we may retain certain information when required by law or for legitimate business purposes, such as maintaining financial records.

10. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure, and we cannot guarantee absolute security.

11. Account Information

Subscribers create an account through our Squarespace website.

You are responsible for maintaining the confidentiality of your account credentials and for keeping your account information, including your shipping address, up to date.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will update the Effective Date at the top of this page. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Monty Mail Club
PO Box 53184
Lubbock, TX 79453
Email: montymailclub@gmail.com